Data deletion

1. Account holders: delete inside the CRM

Choose what to delete. None of these can be undone.

• One contact: Contacts > the contact > Delete contact. Removes the contact, their conversations and messages in every number, media and files, notes, tags and funnel positions. A request to leave a list stays respected after the deletion, and the contact stays in the past counts of campaigns, without identification.
• One number or account: Connections > the connection > Disconnect, then Erase this connection’s data. Removes the conversations, messages and media. Contacts stay.
• Everything in the CRM: Settings > Data and privacy > Erase all CRM data. Removes all the CRM data of the account: contacts, conversations, funnels, templates, broadcasts and connections. Your lubi.bot account stays.
• Your lubi.bot account: write to admin@lubi.bot from the e-mail of the account, with the subject “Delete account”, as lubi.bot explains. It removes your lubi.bot account and, with it, all the CRM data of the account.

2. Account holders: remove the app in Meta

1. On Facebook, open Settings and privacy > Settings > Apps and websites. On Instagram, open Settings > Apps and websites.
2. Choose Lubi CRM and select Remove.
3. Select Send request.

This erases the data that came through that connection: the conversations, messages, reactions, comments, mentions, posts, metrics, media and imported history of the numbers and accounts connected through it. It does not erase the contacts, tags, fields, funnels, templates, campaigns and notes that you created, your other numbers and accounts, or your lubi.bot account.

Meta gives you a confirmation code and a link to follow the request. The erasure starts at once and ends within 72 hours. Daily copies and recovery stop holding the data on their own within 30 days.

If the request shows no data, it means only that no number or account is connected through that Facebook identifier (Meta can return an identifier that the CRM has not linked yet). To erase the rest, disconnect and then erase your numbers and accounts in the CRM, or write to the data protection officer, admin@lubi.bot, who erases with the identifier that Meta sent.

3. Customers of a business

If you wrote to a business that uses Lubi CRM, the business decides and erases: ask it. If that does not solve it, write to admin@lubi.bot.

We do not ask for or collect data on this page, and there is no form. We do not claim to find a person by phone number: the data of each business lives in a separate account.

4. Deadlines

• Erasure requested through Meta: up to 72 hours.
• Copies: deleted data stops existing in the daily copies within 30 days, and in recovery to an earlier moment within 30 days.
• The record of a request through Meta is kept for 90 days.
• What the law requires us to keep (access logs and tax and billing records) is kept for the legal period, as the privacy policy says.

5. Follow a request

Open the link that Meta gave you. The page shows the state of the request:

• Received: the request was recorded.
• In progress: the data is being erased.
• Completed: every part is erased. Only then does the page say that the content was erased.
• No data: no number or account is connected through that identifier.

The page also shows the date of the request in UTC, the categories that were erased and the contact of the data protection officer. A code that is unknown or has expired shows “request not found or already expired”.

6. Contact

admin@lubi.bot. COMAL EDTECH LTDA, CNPJ 69.649.487/0001-34, Rua Dr. Pedro Ferreira, 155, Sala 00500, Box 144, Centro, Itajaí-SC, 88301-030.